Returns & Exchanges
Juliet’s Closet would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases. If for any reason you are not completely satisfied with your purchase, it can be returned for an exchange or a credit note (valid for 3 months).
Please note that an item can only be accepted for exchange or credit note under the following conditions:
- The item is unused, unworn and in brand new condition with packaging intact and the original labels attached.
- A copy of a valid receipt is included with the return.
- The item is returned within 14 days of the receipt date.
Please note that all conditions must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements. Any returns sent without a Return Authority Number (see below) will be refused and marked return to sender.
How to make a return for exchange or refund.
Check that you meet all the conditions above.
Contact Juliet’s Closet at firstname.lastname@example.org to get a Return Authority Number (RA#).
Choose the new item/s which you would like to exchange for and they will be held until we receive your returns.
Return the item/s to be exchanged, mark the RA# on the package and include a self addressed prepaid satchel for your new items to be returned in.
- P.O Box 2019
- Peakhurst NSW 2210
Faulty items & damages
All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged, please contact us at email@example.com and we will organise a replacement for you.